We recommend all our customers arrive at the meeting point 15 minutes before the activity begins, so if you have any problems we can help.
If you are at the meeting point and do not see your guide, please make sure you have the latest version of the voucher with updated information, check if you are at the correct meeting point, and call our customer service team via telephone at the number indicated in the voucher or below. Our customer service is available from 8.00 to 22.00 CET (Central European Time).