In the unlikely event that our local partner needs to cancel your booking, we'll do our best to offer an alternative. If no alternative is available or acceptable to you, we will cancel and fully refund your booking.
If you've received a refund confirmation email from us, your refund will be automatically processed via the same payment method you used to book the activity.
If the experience's organizer confirmed the cancellation, but you did not yet receive a confirmation by email, please via the contact form or by phone. Our customer service is available from 8.00 to 22.00 CET (Central European Time).