You can check the cancellation policy of your order and cancel it by accessing My Booking. After pressing "cancel booking" once, the cancellation policy will be displayed, and you will have to click "cancel booking" again, in order to confirm the cancellation.
If you are experiencing trouble with cancelling online, please contact us via the contact form or for an urgent matter via the telephone number in the links below. Our customer service is available from 8.00 to 22.00 CET (Central European Time).