Cancellation

How to cancel a booking, our refund process and what happens if a supplier cancels. See all articles

Confirmation email, tickets and voucher

Downloading your vouchers/tickets and what to do if you haven't received a confirmation email. See all articles

Booking information

How to make a booking, verify your booking status and what's included in your experience. See all articles

Booking modification

Modifying the time or language of your booking and what to do if the supplier makes changes to it. See all articles

Payment and checkout

Resolving payment and checkout issues and requesting an invoice. See all articles

Meeting point and pickup location

What to do if you're late for a tour and how to find your meeting point/pick-up location. See all articles

Account registration

The benefits of signing up and accessing with another TUI account. See all articles

Promo codes and gift cards

How to pay with a promo code and purchase a gift card, plus troubleshooting tips. See all articles